Seamless Innovation: How Bibliotheca Transformed Library Services At The University Of Manchester

Seamless Innovation: How Bibliotheca Transformed Library Services at the University of Manchester

December 2, 2024

Challenge

The University of Manchester Libraries sought a solution to enhance both student engagement and the overall efficiency of their library services. With a focus on improving accessibility, the university needed a technology partner that could seamlessly integrate with their existing systems and support the library’s mission to provide a high-quality, student-centred service.

Solution

Bibliotheca provided a range of products, including the Self-check 500, Self-check 1000, RFID gates, remoteLocker, and uniFi+. These solutions were implemented with the goal of creating a modern and efficient library experience for students, making it easier for them to access library resources, and increasing the library’s overall service capabilities.

Result

Although the products were installed recently in Easter 2024, early signs point to a positive impact on library operations and student experience. The University anticipates that Bibliotheca’s technology will help them achieve their strategic goals in the coming months.

"Bibliotheca’s technology has integrated seamlessly into our library system. We have not experienced any issues with the technical integration, and the equipment has been extremely dependable," said Martin O’Dwyer, Digital Support Services Manager from the University of Manchester Libraries.

“Our services are a key part of university life. Bibliotheca’s technology supports our mission by improving the student experience and helping us deliver best-in-sector services,” said Martin, who oversees the relationship between the University and Bibliotheca. "Their collaborative approach, flexibility, and understanding of our specific needs have been instrumental in the success of our recent improvement projects."

Integration into Library Services

Bibliotheca’s solutions have been seamlessly integrated into the University of Manchester’s library systems. The technical implementation went smoothly, and the equipment operates reliably without any significant issues. This has been vital to ensuring consistent and effective services for both library staff and users.

“Our customer journey has been greatly enhanced by the integration of Bibliotheca’s products, with no reported issues from staff or students,” remarked Natalie of the library’s customer service team.

Key Products Benefiting the University

The library has seen excellent value in the selfCheck 500, selfCheck 1000, RFID gates, remoteLocker, and uniFi+. Each of these products plays a crucial role in improving library accessibility and enhancing student experience.

Student and Staff Responses

While it is still early to assess the full impact of these products, initial responses from staff have been positive. The students, who primarily interacted with these technologies during the summer period, have not yet provided formal feedback, but the university anticipates further insights once the academic year progresses.

How Bibliotheca Supports the University’s Mission

Bibliotheca’s technology aligns well with the University of Manchester’s mission to provide valued services, remarkable spaces, and creative solutions. The library is committed to improving the student experience, and Bibliotheca’s technology is viewed as a key partner in achieving these goals.

“We are always keen to innovate and think creatively about how we can improve our services,” said Martin O’Dwyer Digital Support Service Manager at the university. “Our partnership with Bibliotheca helps us meet the evolving needs of our students, ensuring that our services remain at the forefront of technological advancement and student satisfaction.”

Looking Forward

The University of Manchester views Bibliotheca not just as a technology provider but as a strategic partner. The university values the collaborative approach Bibliotheca takes in delivering projects, often involving teams from various departments, and appreciates their flexibility in meeting the unique challenges of the academic calendar and resource planning.

“Bibliotheca has been instrumental in helping us deliver on our goals,” Martin added. “Their understanding of our sector and our specific challenges has made a real difference in ensuring that projects are delivered on time, with minimal disruption to our services. We look forward to continuing our partnership with Bibliotheca as we innovate and grow.”